Shipping policy
Shipping Policy
We are committed to processing and delivering your order as quickly and efficiently as possible. Please review the information below for details about our shipping process.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or holidays will be processed on the next business day.
Please note that processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Shipping Times
Estimated delivery times may vary depending on your location, shipping method, carrier availability, customs processing, and other circumstances beyond our control.
Any delivery timeframes displayed at checkout are estimates and are not guaranteed delivery dates.
Shipping Costs
Available shipping options and applicable shipping costs will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the destination, order size, shipping method, and other applicable factors.
Tracking Information
Once your order has been shipped, you may receive a shipping confirmation email containing tracking information, where available.
Please allow some time for the tracking information to become active after your order has been shipped.
Delivery Delays
While we make every reasonable effort to ensure timely delivery, we are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, natural events, holidays, incorrect or incomplete shipping information, or other circumstances beyond our reasonable control.
If your order is delayed, please check your tracking information first. If you need further assistance, contact us at ams.nexus99@gmail.com.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address when placing an order.
If you notice that your shipping address is incorrect, please contact us as soon as possible at ams.nexus99@gmail.com.
We cannot guarantee that an address can be changed after an order has been processed or shipped.
Lost, Stolen, or Missing Packages
If the tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, or the delivery carrier.
If you are still unable to locate your package, contact us at ams.nexus99@gmail.com and we will assist you in determining the next steps.
Damaged Packages
Please inspect your package and products immediately after delivery.
If your order arrives damaged, defective, or with the wrong item, please contact us as soon as possible at ams.nexus99@gmail.com and provide relevant details and, where possible, photographs of the package and product.
We will review the issue and work with you to determine an appropriate resolution.
International Shipping
For international orders, delivery times may vary depending on the destination country and customs processing.
International shipments may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.
We are not responsible for delays caused by customs authorities or other international shipping procedures.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at ams.nexus99@gmail.com.
We will make reasonable efforts to accommodate your request, but changes or cancellations may not be possible once an order has been processed or shipped.
Returns and Return Shipping
For information about returns, refunds, and return eligibility, please review our Return Policy.
If a return is approved, we will provide you with the appropriate return instructions and, where applicable, a return shipping label.
Do not send a return to an address obtained from a previous order or from another source. Please contact us first at ams.nexus99@gmail.com and we will provide the appropriate return address and instructions.
Contact Us
If you have any questions about shipping, delivery, tracking, or your order, please contact us at ams.nexus99@gmail.com.